Kituo cha Usaidizi cha Samgamam

Pata mwongozo wazi kwa kila tukio, jumuiya, na mtiririko wa kazi.

Tafuta hati za bidhaa, mafunzo, miongozo yenye jukumu, Maswali Yanayoulizwa Mara kwa Mara, na usaidizi wa utatuzi wa Moments We Share.

troubleshootinguserbasic5 minutes

QR code issues

Troubleshoot QR codes that do not scan, fail validation, or report an attendee as already checked in.

Most QR problems come from camera permissions, expired tickets, regenerated tickets, incorrect event matching, or an attendee already being marked present.

Hatua

1Increase screen brightness or clean the camera lens if scanning fails.
2Ask the attendee to reopen the latest QR if the ticket was regenerated.
3Confirm the scanner is opened for the correct event before retrying.
4Use manual check-in only after verifying the attendee identity and RSVP.
5Contact an admin if duplicate or suspicious scans continue.

Lebo

qr issues already checked in invalid qr scanner

Makala zinazohusiana

userbasic4 minutes

How to use your event ticket QR

Find your private event QR, show it at the venue, and understand what happens after it is scanned.

ticket qr check-in attendance private qr

Soma makala

organizerintermediate6 minutes

How to scan attendees at your event

Open the scanner, validate attendee ticket QRs, and confirm each check-in safely.

scanner attendees organizer mobile

Soma makala

organizerintermediate7 minutes

Managing event check-ins

Use manual attendance updates, undo mistakes, and resolve edge cases during event entry.

manual check-in attendance undo errors

Soma makala