Pusat Bantuan Samgamam

Dapatkan panduan yang jelas untuk setiap acara, komuniti dan aliran kerja operasi.

Cari dokumen produk, tutorial, panduan berasaskan peranan, Soalan Lazim dan bantuan penyelesaian masalah untuk Moments We Share.

troubleshootinguserintermediate7 minutes

Resolve payment issues

Troubleshoot failed checkout, duplicate charge concerns, refund status, and disputes.

Payment issues can come from provider outages, expired cards, incomplete checkout, mismatched currency expectations, or refund processing windows.

1Check whether the event still shows as paid and whether checkout completed.
2Look for a payment confirmation email or in-app notification.
3Try the checkout again only if you did not receive a confirmation and your bank shows no completed charge.
4Contact the organizer for event-specific refund policy questions.
5Escalate to support or finance operations for duplicate charges or formal disputes.

Do not share full card numbers in Samgamam messages or discussions.

userintermediate7 minutes

How paid event checkout works, when refunds apply, and how disputes are handled.

adminadvanced12 minutes

Review paid event setup, payment provider status, refunds, disputes, and finance exports.

userbasic5 minutes

Fix common RSVP blockers such as sign-in, verification, capacity, waitlist, permissions, and event status.